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How can we help?
Questions about an order? Start here — most answers are one tap away.
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Order & account
Track my orderFastest way to see live status — no account required. Open Order Tracker
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Guests: please check the tracker first and review our Shipping Policy before emailing us.
Processing & production
Standard processing time: 3–9 business days from order (Mon–Fri).
We produce 5 days a week — no weekend or public-holiday production.
No rush service for individual orders. Company orders: support@freshenify.com
Tracking & handover
After dispatch, tracking may show “not yet handed to Royal Mail / USPS” for 2–3 days. This is normal.
If tracking hasn’t updated 3–4 business days after your shipping email, contact support@freshenify.com
“Lost” parcelNo delivery 10 business days after the upper estimate.
Address & delivery issues
Address change: email support@freshenify.com as soon as possible.
Returned parcels: reshipment requires a new shipping payment.
Returns & replacements
Personalised items: no change-of-mind returns.
Damaged, faulty or incorrect: email us within 7 days with a photo.
Customer error (wrong photo, etc.): email us — a discounted reprint may be possible.
Bulk / B2B / White label
Company / bulk orders: Promotional Air Fresheners
Print-on-demand partner: odemly.com
Start by emailing us: support@freshenify.com
Data & privacy
Uploaded photos are kept for up to 1 month. Email us for earlier deletion.
Email & support
Support language: English.
Email: support@freshenify.com
