Contact information
#fy-help{
--v:#6600FF; --v2:#8A3DFF; --mint:#0DFFCD; --mint-deep:#06B48F;
--ink:#160E29; --muted:#6b6377; --line:rgba(102,0,255,.12);
--bg:#F7F5FC; --card:#FFFFFF;
font-family:"Poppins","Avenir Next",-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;
color:var(--ink); line-height:1.6; max-width:920px; margin:0 auto; padding:8px 16px 48px;
-webkit-font-smoothing:antialiased;
}
#fy-help *{box-sizing:border-box;}
#fy-help h1{font-size:clamp(28px,5vw,42px);font-weight:800;letter-spacing:-.03em;line-height:1.05;margin:12px 0 6px;text-wrap:balance;}
#fy-help h1 em{font-style:normal;color:var(--v);}
#fy-help .lead{color:var(--muted);font-size:16px;margin:0 0 26px;max-width:60ch;}
#fy-help h2{font-size:clamp(20px,3vw,26px);font-weight:800;letter-spacing:-.02em;margin:34px 0 4px;}
#fy-help .sub{color:var(--muted);font-size:14.5px;margin:0 0 16px;}
/* quick actions */
#fy-help .fy-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:14px;margin:0 0 8px;}
#fy-help .fy-qa{position:relative;background:var(--card);border:1px solid var(--line);border-radius:18px;padding:22px;
box-shadow:0 12px 30px -20px rgba(102,0,255,.28);display:flex;flex-direction:column;}
#fy-help .fy-qa.is-primary{background:linear-gradient(180deg,rgba(102,0,255,.06),rgba(13,255,205,.05));border-color:rgba(102,0,255,.22);}
#fy-help .fy-ic{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;margin:0 0 14px;
background:rgba(102,0,255,.10);color:var(--v);}
#fy-help .fy-qa.is-primary .fy-ic{background:var(--v);color:#fff;}
#fy-help .fy-ic svg{width:22px;height:22px;display:block;}
#fy-help .fy-qa h3{margin:0 0 5px;font-size:19px;font-weight:800;letter-spacing:-.01em;}
#fy-help .fy-qa p{margin:0 0 16px;color:var(--muted);font-size:14px;}
#fy-help .fy-qa .fy-spacer{flex:1;}
#fy-help .fy-btn{display:inline-block;text-decoration:none;font-weight:700;font-size:14.5px;padding:12px 18px;border-radius:11px;text-align:center;transition:transform .14s ease,filter .14s ease;}
#fy-help .fy-btn:hover{transform:translateY(-2px);}
#fy-help .fy-btn--solid{background:var(--v);color:#fff;box-shadow:0 12px 26px -12px rgba(102,0,255,.6);}
#fy-help .fy-btn--solid:hover{filter:brightness(1.06);}
#fy-help .fy-btn--ghost{background:#fff;color:var(--v);border:2px solid var(--v);}
#fy-help .fy-mail{display:inline-flex;align-items:center;gap:8px;background:rgba(13,255,205,.12);color:var(--mint-deep);
border:1px solid rgba(13,255,205,.35);padding:9px 13px;border-radius:11px;font-weight:700;font-size:13.5px;text-decoration:none;word-break:break-all;}
#fy-help a.fy-link{color:var(--v);font-weight:700;text-decoration:none;}
#fy-help a.fy-link:hover{text-decoration:underline;}
/* accordions */
#fy-help .fy-acc{background:var(--card);border:1px solid var(--line);border-radius:16px;margin:10px 0;overflow:hidden;
transition:border-color .15s ease,box-shadow .15s ease;}
#fy-help .fy-acc[open]{border-color:rgba(102,0,255,.28);box-shadow:0 14px 34px -22px rgba(102,0,255,.3);}
#fy-help .fy-acc>summary{list-style:none;cursor:pointer;padding:18px 56px 18px 18px;position:relative;
font-weight:800;font-size:17px;letter-spacing:-.01em;display:flex;align-items:center;gap:12px;}
#fy-help .fy-acc>summary::-webkit-details-marker{display:none;}
#fy-help .fy-acc .thead-ic{width:26px;height:26px;flex:0 0 26px;color:var(--v);}
#fy-help .fy-acc .thead-ic svg{width:26px;height:26px;display:block;}
#fy-help .fy-acc .chev{position:absolute;right:15px;top:50%;transform:translateY(-50%);width:30px;height:30px;border-radius:50%;
border:1px solid var(--line);background:#fff;display:grid;place-items:center;transition:background .15s ease;}
#fy-help .fy-acc[open] .chev{background:rgba(102,0,255,.08);border-color:rgba(102,0,255,.25);}
#fy-help .fy-acc .chev svg{width:16px;height:16px;display:block;transition:transform .2s ease;color:var(--v);}
#fy-help .fy-acc[open] .chev svg{transform:rotate(90deg);}
#fy-help .fy-acc .fy-body{padding:2px 18px 16px 56px;}
#fy-help .fy-chip{background:var(--bg);border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin:8px 0;font-size:14px;}
#fy-help .fy-chip strong{color:var(--ink);}
#fy-help .fy-chip .t{display:block;font-weight:700;margin-bottom:3px;}
@media (max-width:600px){
#fy-help .fy-acc>summary{padding-left:16px;font-size:16px;}
#fy-help .fy-acc .fy-body{padding-left:16px;}
}
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Tracking & handover
Address & delivery issues
Returns & replacements
Bulk / B2B / White label
Data & privacy
Email & support
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Guests: please check the tracker first and review our Shipping Policy before emailing us.
Standard processing time: 3–9 business days from order (Mon–Fri).
We produce 5 days a week — no weekend or public-holiday production.
No rush service for individual orders. Company orders: support@freshenify.com
After dispatch, tracking may show “not yet handed to Royal Mail / USPS” for 2–3 days. This is normal.
If tracking hasn’t updated 3–4 business days after your shipping email, contact support@freshenify.com
“Lost” parcelNo delivery 10 business days after the upper estimate.
Address change: email support@freshenify.com as soon as possible.
Returned parcels: reshipment requires a new shipping payment.
Personalised items: no change-of-mind returns.
Damaged, faulty or incorrect: email us within 7 days with a photo.
Customer error (wrong photo, etc.): email us — a discounted reprint may be possible.
Company / bulk orders: Promotional Air Fresheners
Print-on-demand partner: odemly.com
Start by emailing us: support@freshenify.com
Uploaded photos are kept for up to 1 month. Email us for earlier deletion.
Support language: English.
Email: support@freshenify.com